Maine Unemployment Insurance FAQs Regarding COVID-19
Governor Mills’ COVID-19 emergency legislation (LD 2167), which was enacted by the Legislature and signed into law March 18th, included temporary measures to enhance the flexibility of the Unemployment Insurance (UI) program in order to support workers and businesses economically impacted by COVID-19, the novel coronavirus. These measures will help relieve the financial burden of temporary layoffs, isolation, and medically-necessary quarantine by making unemployment benefits available to individuals whose employment has been impacted by COVID-19. This helps not only individuals, but also employers by helping them retain their workforce and stabilizing local economies.
The legislation temporarily revises eligibility requirements to include situations not typically covered, such as:
● An employer temporarily ceases operation due to COVID-19
● An individual is quarantined with the expectation of returning to work once the quarantine is over Please note, the legislation is not intended to provide sick leave or short-term disability payments.
The legislation also waives the work search requirement for individuals still connected to their employer and waives the one-week waiting period so that benefits will be available sooner. In addition, any benefits paid under these provisions would not affect the employer’s experience rating record.
NOTE (3/31/20): On March 27, Congress enacted, and the President signed, new unemployment programs to provide relief to people affected by COVID-19. These new programs are complex and MDOL is working to implement them as quickly as possible. Those who have exhausted all available benefits already or are selfemployed should wait to file a claim for benefits. Since these programs have not been implemented yet, filing at this point will only result in a denial. We will continue to provide information as it becomes available. Some of the answers in this FAQ will change as soon as the new programs are available and we will update them immediately. Once implemented, unemployment benefits will be paid retroactively. If you have already enrolled in the current program, you should continue filing your weekly certifications.
FAQs: FOR EMPLOYEES
1. I’m now on unemployment due to a COVID-19 lay-off. Do I still have to do work search?
A. Due to the widespread impact of COVID-19 and the volume of temporary business closures, as of March 23rd, MDOL is waiving the work search requirement for all individuals on unemployment through May 14. This is consistent with the current duration of the temporary emergency unemployment insurance provisions enacted by the Legislature and signed into law by Governor Mills on March 18, 2020. Individuals still need to file a weekly claim in order to get unemployment payments.
2. What do I do if I call and there are long wait times?
A. MDOL is receiving a great number of calls about unemployment benefits. If your work was impacted by COVID-19 since March 15, but you were unable to submit a claim for unemployment benefits, your claim will be accepted during week of March 30 as well. Claims are accepted online 24 hours a day, seven days a week. You can also view answers to Frequently Asked Questions online www.maine.gov/unemployment. If your question isn’t answered there, you can submit a new question through the online Customer Message Portal (CMP). Questions are being answered as quickly as possible though there is a significant wait period. An unprecedented number of Mainers have been impacted by COVID-19 and we appreciate your patience.
3. What if I don’t have a computer or access to the internet?
A. If you do not have access to a computer or the internet, you can call 1-800-593-7660 between 8 a.m. and 12:15 p.m. Monday-Friday.
4. I’m using my phone to try to apply for unemployment. Why can’t I see the whole page?
A. It’s best to use a desktop, laptop or tablet to file for unemployment rather than a cell phone.
5. Can I reset my password without having to call the MDOL claims phone and wait a long time?
A. You should be able to do so. Currently the system allows two attempts to enter your password correctly. If you fail to provide the correct password a third consecutive time, your account will be locked and can only be unlocked by an unemployment representative. If you are unsure of your password or have entered your password incorrectly twice, use the “ForgotPassword” or “Forgot Username” links provided.
As long as you have activated the email address that was associated with the account when the account was created, you can click on the "Forgot Password" link underneath the login boxes to have a new temporary password generated and sent to the email address on file in your account. Refer to the link below for instructions on how to activate your email if you have not done so already. You will be able to use this temporary password to log in and will be prompted to set up a new password, personal to you, at that time. For more information, please visit the ReEmployME Login Information page at https://www.maine.gov/unemployment/remelogin/
6. Do I have to wait to get unemployment benefits?
A. For claims filed under the new, temporary emergency unemployment legislation, the “waiting week” has been waived as of the date of the Governor’s Emergency Declaration on March 15, 2020. Initially, it may take up to 10 to 14 days to receive a payment as we need to program the unemployment claim system to carry out the emergency law changes. You will not lose any benefits as a result, but you may receive multiple payments in the first week after the programming changes have been completed. After this, individuals filing for benefits can expect to receive payments weekly as long as weekly claims are filed timely and people remain eligible to collect benefits.
7. If someone is out of work due to childcare and school closures, what is the unemployment process?
A. The individual should file for unemployment (online is the best way, available 24/7). MDOL will review the application and make a determination on a case by case basis about eligibility. Individual must be able and available to work and stay in contact with the employer. [Recently passed federal legislation will expand the scope of coverage to many people in this situation. These new programs are not available yet in Maine but there will be information on our website as soon as they are.]
8. I have filed an unemployment claim through the online system, but I can’t tell whether my claim has been accepted and I didn’t get a receipt showing I applied?
A. Due to an unprecedented volume of claims, at the moment it might take two days for the claim to show up on your account. For your records, please print or take a screenshot of the final confirmation page where the screen says the claim has been successfully submitted so that you have proof that we received it. (Usually, in times of lower volume claims, the new claim would show in the individual’s portal account within 24 hours. With high volumes, it is taking longer for every item to post to accounts.)
9. What will be the duration of these new UI benefits?
A. The same as regular unemployment benefits at any other time, a maximum of 26 weeks. If individuals are in a year of already receiving some unemployment, they may have already used up some of those 26 weeks. During times of high unemployment, extended benefits may be available based on guidance from federal partners. (NOTE: New federal unemployment programs were just enacted March 27th. They are complex, and we are working to implement them as quickly as possible. Those who have exhausted all available benefits should wait to file a claim for benefits. Since these programs have not been implemented yet, filing at this point will only result in a denial. We will continue to provide information as it becomes available. Once implemented, benefits will be paid retroactively. If you have already enrolled in the current program, you should continue filing your weekly certifications.)
10. Why was my claim denied? What do I do now?
A. If an individual was denied, they will receive a written determination from MDOL in the mail. There are a number of reasons a claim could be denied; this will be explained in the determination letter they receive. They will need to follow the instructions in that written determination letter. If they have additional questions, they can submit a question on the Customer Messaging Portal at this link:
11. I haven’t received the bank card that I need to access my unemployment benefits?
A. U.S. Bank handles the Visa debit cards for unemployment benefits not the unemployment program. If someone prefers to receive UI benefits by direct deposit to a personal checking or savings account, they can opt in through their ReEmployME account. US Bank contact information: 800-872-2657
COVID-19 Separation from Employment
12. How do these new UI measures address an employee who is out sick with the virus?
A. The new UI measures are not intended to provide sick leave or short-term disability payments. To receive unemployment, the employee must be able and available to work and maintain contact with the employer.
13. What if I am asked by a medical professional or public health official to quarantine as a result of COVID19, but I am not sick?
A. If you are following guidance issued by a medical professional or public health official to isolate or quarantine yourself as a result of exposure to COVID-19 and you are not receiving paid sick leave from your employer, you may be eligible to receive unemployment benefits. You must be able and available to accept any work offered by your employer that would not cause you to break isolation or quarantine, and you would need to make sure that your employer has your current contact information.
14. My boss just announced that my business must temporarily close and that everyone will be laid off until it reopens. Can I collect unemployment benefits and do I have to look for work until we reopen?
A. If the business is being temporarily closed as a result of the impact of the COVID-19 virus and you are expected to return to work once the business reopens, you may be eligible for unemployment benefits. The work search requirement has been waived. You would not have to look for work as long as you remain able and available to work for your employer and make sure your employer has your current contact information.
15. My boss is allowing me to take an unpaid temporary leave of absence because I am considered high-risk of the COVID-19 infection if I stay at the office, though I am not sick now. Would I be able to collect unemployment benefits until I am able to go back to work?
A. You may be eligible for unemployment benefits during a temporary, unpaid leave of absence if you are expected to return to your job at the end of the leave so you should apply. You must remain able and available to work for your employer and make sure that your employer has your current contact information. In addition, you do not have to get documentation from a health professional.
16. What if my employer goes out of business permanently as a result of COVID-19?
A. You may be eligible for and should apply for unemployment benefits (available through online system 24/7).
17. Can someone be covered by unemployment for reduced or part-time work?
A. Yes, Maine has unemployment coverage for part-time work. The individual should file for benefits and MDOL will review and determine if the individual is eligible for partial benefit based on number of hours worked.
18. If I have to quit, will I be able to get UI benefits?
A. It depends. MDOL will need to make a determination based on the facts of each situation once a claim for benefits is filed. MDOL cannot provide a definite decision prior to the separation from a job.
19. What if my employer says there is no work for me and I am not getting paid, but tells me I am not “laid off?” Can I get unemployment?
A. If you are not working and not being paid, MDOL encourages you to apply for unemployment.
20. The new legislation includes those who “need to care for a dependent family member as result of COVID-19.” What does that mean for a person?
A. It depends. An individual should apply online for unemployment and MDOL will review and make a determination on a case by case basis. Under the new legislation, during such a temporary leave of absence, an individual may be eligible for unemployment if that individual continues to remain able and available to work for and maintains contact with the relevant employer. (The new federal legislation does extend eligibility to those in this situation. This program is not yet available in Maine. Once implemented, benefits will be paid retroactively. We will continue to provide more information as soon as it is ready.)
Employee unemployment insurance coverage
21. How are “per diem” workers affected?
A. Per diem workers are covered under unemployment as long as they meet monetary eligibility, are able and available to work and stay in contact with their employer. They should apply for unemployment; their application will be reviewed and MDOL will make a determination.
22. How long does the individual have to work to qualify for unemployment? What is “monetary eligibility”? A. Unemployment insurance depends on being “monetarily eligible” by review of wages earned over the last five full calendar quarters. Four consecutive quarters within that timeframe must have earnings of at least $5,140.74 and two of the four quarters must have earnings of at least $1,713.58. These amounts are set annually based on the average weekly wages earned by Maine workers. The amount of benefits and the length of time someone can collect are based on how much you earn. For more information, please visit https://www.maine.gov/unemployment/claimsfaq/ .
23. What is the maximum UI benefit and what is the average UI benefit?
A. In Maine, the maximum weekly benefit amount is $445.00. The average weekly benefit amount is roughly $340.00.
25. Are immigrants eligible for UI?
A. If immigrants are authorized to work in the U.S. and lose their job due to COVID-19, they should apply for unemployment (preferably through the online system, available 24/7). MDOL will review the claim on a caseby-case basis and make a determination about eligibility.
26. Can I get unemployment if I receive Social Security?
A. Yes, MDOL does not offset benefits for Social Security payments.
27. Can college students who have lost work study jobs get unemployment?
A. Generally, students who are in work study jobs are not (unemployment) covered employees. However, there may be special circumstances that could be considered if students also had other employment beside work study. They are encouraged to apply for unemployment through the online system (available 24/7): www.maine.gov/unemployment.
28. If my employer continues my health insurance while I am on temporary layoff or leave, will this affect my UI benefits?
A. No, this will not affect your weekly unemployment benefits.
29. I was just about to start a new job and my new employer does not want me to start it yet. Can I collect unemployment insurance?
A. It depends. You should file a claim for unemployment. MDOL will review your employment history and make a determination about eligibility.
30. Is unemployment insurance available for hourly school workers?
A. Governor Mills signed an Executive Order (15 FY 19/20) on March 19th ordering that all school districts continue to pay their hourly school employees for the duration of this school year. These employees will not be eligible for unemployment insurance because they will be receiving their regular pay, a preferable situation.